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Press Release

PIASC Recognizes Impressive Employees


Chatsworth, CA-Common sense tells you a company that can satisfy customers will earn a competitive edge. Statistics show it costs five times as much to bring in a new customer, than to keep an existing one. In a nutshell, attention to customer service from the first point of contact forward goes a long way in retaining clients.

The Printing Industries Association agrees, hosting its First Contact Awards Luncheon on January 28, 2009. This annual event recognizes the top customer service providers employed among commercial printing companies. A team of diverse judges conducted "mystery shopper" calls and rated each nominee. Chatsworth-based Impress Communications received nods for two employees, Bill Obr and Steve Alvarez.

Customer service representative (CSR), Bill Obr received the pinnacle Gold award. A three decade veteran of the commercial printing industry, Obr's low-key demeanor is at once charming and disarming. In the history of the competition, this was the first time a candidate has ever received perfect scores in every rated category from every mystery judge. For Steve Alvarez, this was his second consecutive win in the Receptionist category; Alvarez earned bronze recognition.

Impress owner and executive director, Paul Marino commented, "I am so pleased to see members of my team recognized in this public way. We are a well-established company, but the one constant is that we are always looking for and learning better ways to be productive and take care of our customers. It all matters."

Impress Communications, Inc. is a privately held firm and FSC-certified chain of custody printer based in Chatsworth, California. Marking its twentieth anniversary in 2009, the company delivers multifaceted, and fully integrated visual communications solutions - custom commercial printing, digital VDP output, specialty packaging, graphic design & brand marketing to digital photography and website/interactive services - under one roof. For more information, visit

Photo Available: Impress Communications' First Contact Awards winners, Bill Obr (on left) and Steve Alvarez with their awards, stand proudly in the lobby of the Chatsworth company. Please contact Impress for a JPEG or TIF file.


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